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Return Policy

We want you to be happy with our products, but understand that sometimes things don't work out. Unfortunately, we cannot accept returns on personalized items unless the item is damaged or defective. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please email hello@carlylou.com if you have any questions or concerns regarding an order. 

Non-returnable items

  • Pierced earrings may not be returned due to hygiene reasons.
  • Customized items may not be returned. However, we guarantee your satisfaction and will work with you to make it right. If there is a problem with your order, please message us within 14 days of delivery.
  • Gift cards may not be returned.